Submit A Claim

STEP 1 : REQUIRED INFORMATION

Please select machine and belt used.(Required)

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone(Required)

Email(Required)

Please select what kind of customer you are:(Required)

End User

Dealer

STEP 2: BELT INFORMATION

Belt Purchased From(Required)

Dealer Address

Dealer Phone Number

Dealer Web Address

Belt Purchased On(Required)

Belt Failed On(Required)

Miles on Belt(Required)

STEP 2 : REQUIRED ITEMS

PLEASE NOTE, ALL REQUIRED ITEMS MUST BE PROVIDED FOR CLAIM TO BE REVIEWED

INCLUDING:

Proof of purchase (sales receipt or dealer invoice)
Photo of part number on failed belt (details below)
Photo of point of belt failure (see example below)

Please note: you may be required to ship your failed belt to Timken Belts as a requirement of the claim process. Do not discard your belt until the warranty process is complete and/or you receive a replacement belt.

Upload Photo of your Proof of Purchase

(sales receipt or dealer invoice)

Photo of Proof of Purchase(Required)

Accepted file types: jpg, pdf, jpeg, png, Max. file size: 16 MB.

Upload Photo of Part Number on Failed Belt

PLEASE NOTE: In some cases, it may be difficult to clearly show the part number. If so, submit an image of the failed belt in its entirety. Please see the example below.

Photo of Part Number(Required)

Accepted file types: jpg, jpeg, pdf, png, Max. file size: 16 MB.

Enter Date Code on Failed Belt

PLEASE NOTE: In some cases, it may be difficult to clearly show the date code. If so, submit an image of the failed belt in its entirety.

All Ultimax belts have a 4 digit number printed on the belt to identify when they were manufactured. For example, 0718 means the belt was manufactured during the 7th week of 2018.

Date Code from Belt(Required)

Upload Photo of Point of Belt Failure

See example below

Photo of Damage to Belt(Required)

Accepted file types: jpg, jpeg, pdf, png, Max. file size: 16 MB.

STEP 3 : SHIPPING AND HANDLING

A $15.00 USD fee for shipping and handling of replacement belt is required. Payment options using Paypal or credit card will be provided on the next screen. Claim will not be processed until payment is received. In the event that the claim is rejected, a $15.00 USD credit will be issued.

Shipping Name(Required)

First Last

Shipping Phone(Required)

Shipping Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

A $15.00 USD fee for shipping and handling of replacement belt is required. Once you submit your claim, you will be sent to Paypal to process your payment. In the event that the claim is rejected, a $15.00 USD credit will be issued.

Please note: We cannot ship to a PO Box.

Confirm Your Information(Required)

Check here to confirm that all information provided is true

Product Name

Phone

This field is for validation purposes and should be left unchanged.